topic Re: Changing phone in Get Support

Changing phone

Maybel — Mon, 13 Oct 2025 17:15:17 GMT

I changed phone and got charged $5 to transfer an eSIM. However, the app says it’s free of charge for existing subscribers. How do I get reimbursed?

Re: Changing phone

Socrates8567 — Mon, 13 Oct 2025 15:29:43 GMT

@Maybel wrote:
I changed phone and got charged $5 to transfer an eSIM. However, the app says it’s free of charge for existing subscribers. How do I get reimbursed?

It's $5 for the first one and free after that. If you already had an eSIM before, you can reach an agent for a $5 credit to your account.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en - Using the bot.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 - Or direct message.

Re: Changing phone

Handy1 — Mon, 13 Oct 2025 15:31:04 GMT

@Maybel No worries this happened to me to I just had to engage support to get credit back

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage