topic Re: Data Usage anomaly in Get Support

Data Usage anomaly

Mulatu — Sat, 11 Oct 2025 05:18:30 GMT

Has anyone else been getting texts from Public saying they’ve used 95% of their data? I just received one, but checking my cell data usage statistics in my setting says I’ve used 2.4MB and I have a 50GB plan??? To make it more difficult, my app says it’s under maintenance and I can’t sign into my account? Any advice/suggestions?? TIA

Re: Data Usage anomaly

NDesai — Sat, 11 Oct 2025 05:40:33 GMT

@Mulatu Yes, this happens during renewal. It's a glitch in the system.

Re: Data Usage anomaly

B_Hud — Sat, 11 Oct 2025 11:53:12 GMT

I got that message last night too. When I checked, only 0.10/50GB was used in this cycle (renewed today) and just under 1GB last month (50GB plan). Clearly a glitch.

Re: Data Usage anomaly

Slobo — Sat, 11 Oct 2025 13:23:49 GMT

Just got the same message. This is so wrong.

Re: Data Usage anomaly

Mulatu — Sat, 11 Oct 2025 14:14:24 GMT

Very strange. Seems to be a glitch and could be ignored. Just frustrating when couldn’t log into My Account via the app or the website to confirm.

Re: Data Usage anomaly

Fenster7490 — Sun, 12 Oct 2025 04:12:33 GMT

Same! Then when I was looking at my rewards a big red message came up saying my account was suspended and I need to re-subscribe. When I hit the Subscribe it took me back to the data use page. Weird and annoying.

Re: Data Usage anomaly

Tanzer26 — Sun, 12 Oct 2025 06:09:54 GMT

I just got the same alert and it freaked me out. I'm sure I didn't use nearly that much data. And my phone shows only a fraction of that. I did see it's a glitch, but I hope they're aware of the bug and working on a fix. What good are warnings if you can't depend on them being correct.

Re: Data Usage anomaly

Little_Tess — Sun, 12 Oct 2025 12:27:44 GMT

I too woke up this morning , this needs to be fixed. Or at least acknowledged so people do not panic and or worse change package thinking they need more data ( I have plenty so pretty much knew this was wearing but still )

Re: Data Usage anomaly

AcharnD — Sun, 12 Oct 2025 13:15:16 GMT

This was my experience today as well. My plan renewed today. A bit of a shock, thx for posting so I know to take a breath and hope the system gets fixed.

Re: Data Usage anomaly

SEH1 — Mon, 13 Oct 2025 04:45:11 GMT

I just got this too and can't log in to my account - says something about updating the system in March but this is October, so...? I hope it's just a glitch, since I seldom use data there's no way I could have used that much.

Re: Data Usage anomaly

Mulatu — Mon, 13 Oct 2025 15:00:49 GMT

I got that exact same message. Confusing. Others replied it’s a glitch when our plan hits the annual renewal date. I was locked out of signing in, but was able to sign in a couple of days later. Should resolve hopefully