topic Re: Text warning of data usage 95% of limit in Get Support

Text warning of data usage 95% of limit

OneN — Wed, 15 Oct 2025 01:00:17 GMT

I received this text: "Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options."

My account shows way less than 1 GB of my 60 GB limit used. What is happening?

Re: Text warning of data usage 95% of limit

CharlieWhisky — Mon, 13 Oct 2025 01:59:58 GMT

Hi, it’s a Public Mobile error, you can ignore the message.

Re: Text warning of data usage 95% of limit

HAC_264 — Mon, 13 Oct 2025 14:30:47 GMT

I got the same message. If it were a message sent in error, shouldn't Public Mobile send out a retraction?? I'm way under 95% data too!!

Re: Text warning of data usage 95% of limit

CharlieWhisky — Mon, 13 Oct 2025 14:55:34 GMT

Yes they should… hope they are working on a fix!

Re: Text warning of data usage 95% of limit

hyT — Tue, 14 Oct 2025 03:08:41 GMT

Same message received. My app shows 0 of 75 GB used because I have only used WiFi since my recent subscription renewal.

Re: Text warning of data usage 95% of limit

Mon3 — Tue, 14 Oct 2025 04:41:28 GMT

This happened to me too, but I only used a fraction of my data. Tried calling PM at 611 but got a message saying my service has been suspended and I need to make a payment to resume my service. My PM subscription however, is already paid in full. Hope this gets resolved soon!

Re: Text warning of data usage 95% of limit

Robert_O — Tue, 14 Oct 2025 06:45:48 GMT

Same here...and I don't even use data.

Re: Text warning of data usage 95% of limit

Isthatok74 — Tue, 14 Oct 2025 08:58:32 GMT

Same problem here

Re: Text warning of data usage 95% of limit

arrow22 — Tue, 14 Oct 2025 16:11:07 GMT

Same message here@ midnight! Woke me up and pissed me off! PM needs to do better!!

Re: Text warning of data usage 95% of limit

Robert_55555 — Tue, 14 Oct 2025 18:43:43 GMT

i got it as well.
My subscription just renewed literally one hour ago - and my dashboard is saying 4.4 GB used - impossible!
And i just got another :'Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options.

I think their whole system is on the verge of a breakdown!

Re: Text warning of data usage 95% of limit

Nod1 — Tue, 14 Oct 2025 22:32:12 GMT

If its a PM error, why are they not sending out a message to state that fact

Re: Text warning of data usage 95% of limit

HAC_264 — Wed, 15 Oct 2025 00:27:34 GMT

It's clearly an error but I absolutely agree that they should be sending out a message regarding it. It freaked me out when I got the message yesterday. But my account is looking perfect today.

Re: Text warning of data usage 95% of limit

HAC_264 — Wed, 15 Oct 2025 00:30:54 GMT

Exactly the same here but that was yesterday, Monday, the day of my monthly renewal. Today my account is all back to normal. But I do think that PM should be sending a message regarding the error.

Re: Text warning of data usage 95% of limit

KeiT — Wed, 15 Oct 2025 01:55:40 GMT

Got the same message and I never ever use more than a tiny fraction of my data!!

Re: Text warning of data usage 95% of limit

Muhe — Wed, 15 Oct 2025 19:24:04 GMT

Hello how do I stop subscription? I don’t know what the email address is. I don’t know how this account is created. The possibility the email I have is citizen.86@ hotmail.com

Re: Text warning of data usage 95% of limit

mauigerl — Wed, 15 Oct 2025 19:41:06 GMT

Same here

what’s up with that?

Re: Text warning of data usage 95% of limit

BytheBay — Fri, 24 Oct 2025 12:25:04 GMT

I was getting those pretty regularly right after my plan renewed (???) Then, yesterday, I received NO low data warning, and ran out while I was using navigation. (I had flipped to a new plan 2-weeks before and assumed I had more than enough data, but PM didn't activate the change.)

Re: Text warning of data usage 95% of limit

stumble — Mon, 10 Nov 2025 16:21:58 GMT

Hi,

I can't ignore the text message because the usage on my public mobile account says I've used 6 GB of data despite the fact that my usage history shows less than 10 MB since my account renewed several days ago. My phone also shows less than 10MB of data used. How is it possible that Public Mobile can show my date usage at 6GB?

Re: Text warning of data usage 95% of limit

stumble — Mon, 10 Nov 2025 16:25:37 GMT

Hello

I can't ignore the text message because the usage on my public mobile account says I've used 6 GB of data despite the fact that my PM usage history shows less than 10 MB since my account renewed several days ago. My phone also shows less than 10MB of data used. How is it possible that Public Mobile can show my date usage at 6GB? I've also reached out to PM and their CS-Agent only responds with asking me to check my data usage. Does anyone know how to reach a supervisor at PM? Or someone with knowledge about this problem?

Re: Text warning of data usage 95% of limit

hTideGnow — Mon, 10 Nov 2025 16:29:17 GMT

hi @stumble if you confirmed you only used 10 Mb and just renewed not many days ago, ignore the text

if you can't ignore it, report to PM agent

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage