topic Calling 1-800 numbers in Get Support

Calling 1-800 numbers

SLO1 — Mon, 13 Oct 2025 17:19:19 GMT

I can’t call out to 1-800 numbers. How do I fix this . Thanks

slusagm — Mon, 13 Oct 2025 14:42:18 GMT

you will need to ask PM to refresh the account to fix it

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow — Mon, 13 Oct 2025 14:43:29 GMT

there have been many reported issue with call 1800 numbers

Try reboot the phone first and call again

if same, you will need PM support to fix it on the system side

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

SLO1 — Mon, 13 Oct 2025 14:44:57 GMT

Thank you. I just sent a message