topic Cancel subscription in Get Support

Cancel subscription

Edna747 — Mon, 13 Oct 2025 17:23:42 GMT

My device can t accept this mobile app.. pls help how to cancel subscription and refund my payment

Re: Cancel subscription

Dunkman — Mon, 13 Oct 2025 13:33:09 GMT

@Edna747

Which model phone are you using? Most phones can download PM app to complete activation.

If not, then you will need to private message CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel subscription

BKNS27 — Mon, 13 Oct 2025 14:12:57 GMT

@Edna747

When did you activate and created an account with PM?

Re: Cancel subscription

Edna747 — Mon, 13 Oct 2025 14:17:33 GMT

2 days ago ,and I didn't use it yet ,so I am planning to cancel it and refund my payment

Re: Cancel subscription

Edna747 — Mon, 13 Oct 2025 14:18:59 GMT

I have iPhone 14 promax..but there is a problem downloading it ,it said I tunes can't support it ..also PB said is not allowed in my region since I am here in Canada

Re: Cancel subscription

SKSuh — Mon, 13 Oct 2025 14:39:12 GMT

You’ll need to setup an account on the Canadian App Store and then you’ll be able to download the Public Mobile app to your iPhone

My iPhone 15 Pro Max is mostly configured for the App Store in the USA but I also need a few Canada-only apps from the Canadian store (long story as to how that came to be but it works for me)

Re: Cancel subscription

Dunkman — Mon, 13 Oct 2025 14:43:58 GMT

@Edna747

There are ways around this issue.

If you wanted to, you can create a new Apple ID with a different email address. Set the location as Canada and then you could download the PM app with this new apple ID. Then you can logout and log back in with your original apple ID.