topic Re: 95% data usage text warning in Get Support

95% data usage text warning

Rain24 — Tue, 14 Oct 2025 01:45:14 GMT

Received notification regarding usage of data at 95% but have a plan with 50 GB. I am unable to access my account to find out what is going on as it is impossible to have used up all this data.

Re: 95% data usage text warning

softech — Mon, 13 Oct 2025 07:22:27 GMT

@Rain24

The 95% data used SMS likely sent wrong by mistake. Call *611 to confirm the usage. If usage looks good, please ignore the text

Re: 95% data usage text warning

Rain24 — Mon, 13 Oct 2025 07:29:23 GMT

Also, I am not able to access my account and need to do so. Thanks

Re: 95% data usage text warning

softech — Mon, 13 Oct 2025 07:31:21 GMT

@Rain24 My Account/PM app is currently down for overnight maintenance, please try back later in the morning

Again, the text you got was most likely sent by error

Re: 95% data usage text warning

MommaBear2 — Mon, 13 Oct 2025 21:22:17 GMT

I received the same message about an hour ago and I know I didn't use 95% of my data. I think someone is phishing for information.

Re: 95% data usage text warning

hTideGnow — Mon, 13 Oct 2025 21:23:38 GMT

hi @MommaBear2

no phishing , just PM sent the text wrong. I reported to CS_agent and they are aware of it and will have it fixed