topic Re: Enquiry about subscriptions in Get Support

Enquiry about subscriptions

Yubee — Mon, 13 Oct 2025 00:18:24 GMT

I just upgraded my subscription from 4G to 5G network but it's still 4G network reflecting. What could be the problem?

Re: Enquiry about subscriptions

Chalupa_Batman — Mon, 13 Oct 2025 00:20:54 GMT

@Yubee wrote:
I just upgraded my subscription from 4G to 5G network but it's still 4G network reflecting. What could be the problem?

The best thing to try is a speed test. Your phone may still say 4G but you may be getting 5G speeds.

4G up to 100 Mbps

5G up to 250 Mbps

Give it a try and report back.

Re: Enquiry about subscriptions

softech — Mon, 13 Oct 2025 00:21:19 GMT

@Yubee

what phone do you have? do you have a 5G phone?

First, click Reset network settings. Then, check the network mode, make sure it is selected as Automatic and see if it connects to 5G

if not, you can try to manually change the network mode to 5G and test

but worst case, you can still stay on 4G or LTE and get a 5G speed, up to 200Mbps

Re: Enquiry about subscriptions

TC604 — Mon, 13 Oct 2025 00:30:47 GMT

Like @softech suggests, please check your phone for 5G support. Many phones that came out around 2020 have 5G support from the manufacturers, but 5G may be disabled by default or by the carrier if you bought the phone from a carrier.

Re: Enquiry about subscriptions

Yubee — Mon, 13 Oct 2025 00:51:36 GMT

Thanks for your response. I checked and realised it is a 4G compatible phone. I tried changing my subscription back to 4G to be activated on my next renewal date and there's no 4G option anymore.

How do I go about that please?

Re: Enquiry about subscriptions

umnikke8 — Mon, 13 Oct 2025 01:03:45 GMT

It doesn't really matter what plan you have all of them use the same networks, 3G/4G and 5G. The name of the plan just refers to the speed limit that is applied.

Re: Enquiry about subscriptions

Yubee — Mon, 13 Oct 2025 01:06:35 GMT

Yeah, I want to go back to the previous plan because of the cost of the current one but the former one is not in my subscription menu anymore. Please, how would I go back to it?

Re: Enquiry about subscriptions

computergeek541 — Mon, 13 Oct 2025 02:14:06 GMT

@Yubee wrote:
Yeah, I want to go back to the previous plan because of the cost of the current one but the former one is not in my subscription menu anymore. Please, how would I go back to it?

Sorry, but you can only change to the plans shown there.