https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-an-issue-in-your-system-that-monitors-data-usages/m-p/1376581#M942976 <P>Yes, there is an issue, several people have reported the exact same thing.</P> Mon, 13 Oct 2025 00:22:27 GMT umnikke8 2025-10-13T00:22:27Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-an-issue-in-your-system-that-monitors-data-usages/m-p/1376578#M942974 <P>My monthly subscription includes 20GB of data. Today's the first day of a monthly cycle. I just got a text, telling me that I&nbsp;have used 95% of the data included in your service. I checked my account online. It says I've only used 0.1GB so far. It checks out with my phone's data usage. Could you please look into this and get back to me on why your system sent out the text by mistake?</P> Mon, 13 Oct 2025 00:21:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-an-issue-in-your-system-that-monitors-data-usages/m-p/1376578#M942974 TC604 2025-10-13T00:21:00Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-an-issue-in-your-system-that-monitors-data-usages/m-p/1376581#M942976 <P>Yes, there is an issue, several people have reported the exact same thing.</P> Mon, 13 Oct 2025 00:22:27 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-an-issue-in-your-system-that-monitors-data-usages/m-p/1376581#M942976 umnikke8 2025-10-13T00:22:27Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-an-issue-in-your-system-that-monitors-data-usages/m-p/1376584#M942977 <P>please ignore the text</P><P>the 95% text was sent out by error to selected customers</P><P>&nbsp;</P> Mon, 13 Oct 2025 00:22:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-an-issue-in-your-system-that-monitors-data-usages/m-p/1376584#M942977 softech 2025-10-13T00:22:48Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-an-issue-in-your-system-that-monitors-data-usages/m-p/1376585#M942978 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/601714">@TC604</a>&nbsp;wrote:<BR /><P>My monthly subscription includes 20GB of data. Today's the first day of a monthly cycle. I just got a text, telling me that I&nbsp;have used 95% of the data included in your service. I checked my account online. It says I've only used 0.1GB so far. It checks out with my phone's data usage. Could you please look into this and get back to me on why your system sent out the text by mistake?</P><HR /></BLOCKQUOTE><P>Both the website and app continue to have cache issues. Try swiping down from the top to refresh the page if you're using the app. If that doesn't clear it, clear the cache on the app and reboot. If it's an iPhone, same, swipe down and if it doesn't work, delete, restart phone and redownload app. If you're using a PC, clear the browser cache, shut down the browser, restart and try again.</P> Mon, 13 Oct 2025 00:23:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-an-issue-in-your-system-that-monitors-data-usages/m-p/1376585#M942978 Chalupa_Batman 2025-10-13T00:23:01Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-an-issue-in-your-system-that-monitors-data-usages/m-p/1376587#M942979 <P>Thanks! I'd expect an explanation from either Public Mobile or Telus to let us know why and their preventative measure.</P> Mon, 13 Oct 2025 00:25:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-an-issue-in-your-system-that-monitors-data-usages/m-p/1376587#M942979 TC604 2025-10-13T00:25:07Z