topic Data and phone not working in Get Support

Data and phone not working

Megandoyle2018 — Sun, 12 Oct 2025 23:33:10 GMT

Suddenly my data and SMS/phone stopped working. I'm up to date on payment, account is active, I've rebooted and it's still not working.

Re: Data and phone not working

Chalupa_Batman — Sun, 12 Oct 2025 23:36:34 GMT

@Megandoyle2018 wrote:
Suddenly my data and SMS/phone stopped working. I'm up to date on payment, account is active, I've rebooted and it's still not working.

That's kind of odd. What phone are you using?

What you can try is to go into your network settings and reset them and then reboot. It reconnects you to the network.

Re: Data and phone not working

Megandoyle2018 — Sun, 12 Oct 2025 23:48:32 GMT

I did already try that, reset network settings and it didn't work.

Re: Data and phone not working

Chalupa_Batman — Sun, 12 Oct 2025 23:49:34 GMT

I'd like to refer back to my previous question, what phone are you using?

Re: Data and phone not working

Megandoyle2018 — Sun, 12 Oct 2025 23:55:59 GMT

Samsung Galaxy 20 FE

Re: Data and phone not working

Chalupa_Batman — Sun, 12 Oct 2025 23:59:49 GMT

@Megandoyle2018 wrote:
Samsung Galaxy 20 FE

There are difference of opinions here on the forum about this phone. I've had friends who had this phone and had nothing but problems.

Try this. https://www.publicmobile.ca/en/get-help/articles/volte and enter the IMEI number at the bottom of the page to see if it's compatible.

If the phone IS good, then contact a CS Agent to find out what's happening.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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