topic Subscription renewal plan sms in Get Support

Subscription renewal plan sms

meihing — Sun, 12 Oct 2025 22:37:27 GMT

Can I please get help, @CS_Agent I received a SMS message about a new plan, and the text says it will change on renewal which I didn't want.

When I login to my account it's still showing my current plan and I don't see anything new on renewal. Can an agent take a look and make sure my subscription plan stays the same on next renewal?

Re: Subscription renewal plan sms

Handy1 — Sun, 12 Oct 2025 20:58:59 GMT

@meihing As long as you didn’t reply YES to the text it won’t change plans and you will keep your old plan but if you like to verify with support then

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription renewal plan sms

Grinch — Sun, 12 Oct 2025 21:31:41 GMT

If you did say, yes. And it’s supposed to happen at your next renewal is there not a place in your “my account” that you can cancel that request?

Re: Subscription renewal plan sms

Grinch — Sun, 12 Oct 2025 21:40:00 GMT

Look in subscriptions and add ons.

See bottom. CANCEL SUBSCRIPTION CHANGE.