topic Re: Overcharged in Get Support

Overcharged

Hollywood28 — Sun, 12 Oct 2025 22:39:02 GMT

Hi i have been charged for 2 plans via my bank account. Would like a refund from one of the payments as i only need one subscription plan for my phone. Ty

Re: Overcharged

slusagm — Sun, 12 Oct 2025 20:16:57 GMT

PM has no refund policy. But if your second plan is just actived and not really been used, there is a chance they will be ok to issue refund

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Overcharged

Handy1 — Sun, 12 Oct 2025 20:19:01 GMT

@Hollywood28 If one charge is just pending and the other charge has posted , then the pending charge should fall off , however if both charges have posted and you didn’t change plans immediately instead of on renewal then please engage support to help fix for you

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage