topic Re: Cannot receive calls or texts in Get Support

Cannot receive calls or texts

aifraim — Tue, 04 Jan 2022 23:13:45 GMT

I see that it's a common problem but I activated my phone a few days ago and I only realized yesterday that no one has been able to reach me by phone or text, I have both outgoing but no incoming.
I'm using a Nexus 5 and switched over from Rogers.

Re: Cannot receive calls or texts

hummuschips — Fri, 11 Nov 2016 13:40:30 GMT

Did you actually get a text or message saying that the port completed? If not, does your Rogers SIM card still work? If it still works, that means the port hasn't gone through yet. I would probably use the Rogers SIM if it still works and then contact the mods to see why the port didn't go through(see the link below). Once the port goes through, the Rogers SIM will stop working and you can then start using the public mobile SIM.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858e

Re: Cannot receive calls or texts

JaK — Fri, 11 Nov 2016 13:40:53 GMT

Hi @aifraim;

Sorry to hear that. Sounds like a partial port, you will need moderator help to finish it. Please send one of the moderators the info as per this thread: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Please be patient, as they are currently backlogged.

Re: Cannot receive calls or texts

aifraim — Sun, 13 Nov 2016 04:25:15 GMT

I messaged 2 of them 2 days ago and I still did not receive a reply!

Re: Cannot receive calls or texts

Reppot — Sun, 20 Nov 2016 02:32:39 GMT

I have this exact same problem. Nexus 5, Rogers. PM'd a mod yesterday and have no reply yet...

Re: Cannot receive calls or texts

aifraim — Sun, 20 Nov 2016 05:58:31 GMT

I basically messaged all of them with my Rogers account number and the next day one responded that the my number should be ported and later it started working

Re: Cannot receive calls or texts

faesenj — Thu, 02 Nov 2017 23:16:56 GMT

@CS_Agent I ported my number but cannot receive calls. Please help, Thanks,

Re: Cannot receive calls or texts

faesenj — Thu, 02 Nov 2017 23:24:32 GMT

Also, I just called my current provider and they said no cancellation request has been sent, I have been with Public Mobile Since Oct 19, so this should of been done already. Thank you in advance.

Re: Cannot receive calls or texts

srlawren — Thu, 02 Nov 2017 23:26:13 GMT

@faesenj tagging them here isn't sufficient. Send the moderator team a private message using this link. Include your temporary PM phone number, the number you're tyring to port in, your account number at your previous provider, and your name as it appears on your statements or account at your previous provider. They can re-request the port for you.