topic Re: Why is the data usage counter completely wrong sometimes? in Get Support

Why is the data usage counter completely wrong sometimes?

Askingq1 — Sun, 12 Oct 2025 16:47:10 GMT

Today, I received a text saying I've used 95% of my data this month (my plan cycle started 2 days ago). I check on the public mobile app & website, it says I've only used 10% of my data (updated after I received the text msg).

---

Another issue is when I checked my data last month, it showed I used like 40%. Then later, next day, it showed I used like 30% which doesn't make any sense.

Re: Why is the data usage counter completely wrong sometimes?

hairbag1 — Sun, 12 Oct 2025 16:51:27 GMT

@Askingq1

for accurate info, log in to your account using the app, click Usage Breakdown. These types of glitches happen "occasionally".

Re: Why is the data usage counter completely wrong sometimes?

Dunkman — Sun, 12 Oct 2025 16:51:52 GMT

@Askingq1

Several customers with the same complaint. It looks like many customers got the erroneous text on their plan renewal. Ignore, the text. PM is working on a fix.