Not updated new subscription

Insun — Sun, 12 Oct 2025 07:52:38 GMT

Hi,

My plan was supposed to be updated today, October 12, but it hasn’t been changed yet.

I upgraded from the 4GB plan to the 20GB plan, but it still shows that I’m on the 4GB plan.

Could you please check this for me?

Thank you.

Re: Not updated new subscription

Handy1 — Sun, 12 Oct 2025 10:59:59 GMT

@Insun Could just be a cache issue. Try refreshing the app by swiping down from top of the screen and see if it corrects itself , if still no luck engage support to see what’s wrong and fix

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Not updated new subscription in Get Support

Not updated new subscription

Re: Not updated new subscription