topic Re: No Service in Get Support

No Service

BigJ — Sun, 12 Oct 2025 01:44:41 GMT

It's been over 5 hrs since I joined Public Mobile and transferred my number over, I still don't have service. I cannot talk to anyone and the service with the previous provider is canceled. Can anyone help?

Re: No Service

softech — Sun, 12 Oct 2025 01:48:35 GMT

@BigJ

look like the sim card or account wsan't provisioned properly. No worries, easy fix for PM support, you just need to engage them by direct message

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: No Service

Socrates8567 — Sun, 12 Oct 2025 01:50:33 GMT

@BigJ wrote:
It's been over 5 hrs since I joined Public Mobile and transferred my number over, I still don't have service. I cannot talk to anyone and the service with the previous provider is canceled. Can anyone help?

What you can try is to go into your settings on your phone and reset your network settings and then reboot your phone. That may help. Just make sure you have your pm sim card in the phone when you reboot.