topic Data usage in Get Support

Data usage

Hanna-5 — Sat, 11 Oct 2025 12:50:18 GMT

Why am I getting a text to say I used 95% data. My phone records less than 1GB. I pay for a Canada/US plan.

Re: Data usage

slusagm — Sat, 11 Oct 2025 13:27:25 GMT

Check your usage on My Account using browser with incognito mode. If usage looks right, ignore the text. The text was certainly a system glitch sent to many customers by mistake

Re: Data usage

stevesu — Sat, 11 Oct 2025 15:34:40 GMT

I got the same message on two phones today. Today is also my monthly renewal day. It may be that the 'renewal' notice is messed up.

Re: Data usage

FrozenFella1 — Sat, 11 Oct 2025 15:56:35 GMT

We also received the same message on two separate accounts today, with nowhere near that much usage. I'm also thinking it was a glitch broadcast in error.

Re: Data usage

shorv — Sun, 12 Oct 2025 05:00:13 GMT

I got the same message. My account says I have less than half a gig of usage, which I assume is correct. Following for updates just in case.