topic Poor reception lately. in Get Support

Poor reception lately.

cumman — Sat, 11 Oct 2025 03:07:10 GMT

I am having very bad reception lately. That includes my home, my work, gym I am going, malls I visit etc. basically same locations but poor connections. Is anything changed lately?

Re: Poor reception lately.

NDesai — Sat, 11 Oct 2025 03:45:27 GMT

@cumman Anyone else you know that are on Telus/Koodo/Public Mobile network and working fine? If they also have issues, then likely TELUS network problem. If you are the only one with the issue, try using your sim on a different phone and see if that works. If it does, then something might wrong with your phone? Have you tried changing cellular settings to LTE/5G?

Re: Poor reception lately.

cumman — Tue, 14 Oct 2025 15:23:36 GMT

Yes, I have multiple friends are using Public Mobile. They all say lately they have a poor reception. We are all in Vancouver area but different locations. I did try switching to lte , same issue.

Re: Poor reception lately.

hTideGnow — Tue, 14 Oct 2025 15:29:35 GMT

hi @cumman

Vancouver area has been having lots of wireless issue int he past 2 weeks at least

they have a active degradation alert now as well

https://www.telus.com/en/bc/outages