topic Re: My data plan prioritized my bonus data before my own plan data in Get Support

My data plan prioritized my bonus data before my own plan data

Gidoza — Fri, 10 Oct 2025 05:25:41 GMT

Simply put, I have 1.29 of 24 GB used as of this cycle starting today. I don't watch videos or anything with data, usually just E-Mail and stuff so I'm not sure where even the current data use came from - but either way, copied directly from my page...

For the current cycle, of that 1.29 GB, 1.19 GB is my one-time data bonus, and 0.10 GB is from my plan. Why would my data bonus be getting used up before my plan itself? The whole point I get the bonus for is for AFTER my plan is used up...not before!

Subscription Usage

Subscription and add-on data

1.29 / 24 GBUSEDLast Updated Oct 10, 2025

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Current Subscription Cycle

Sep 10, 2025 to Oct 10, 2025

Subscription will renew on Oct 10, 2025

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Subscription

$29 ULCWUSMEX Base Plan-20GB-5G

0.10/20GB

Add-Ons Usage

$0 2GB one-time data bonus

1.19/2GB

One-time $0 2GB data add-on

0.00/2GB

One-time $0 500 Int'l LD add-on

12/500Mins

One-time $0 500 Int'l LD add-on

0/500Mins

Re: My data plan prioritized my bonus data before my own plan data

golfball — Fri, 10 Oct 2025 06:48:21 GMT

The bonus data is one time and doesn't ever reset, so if you've used up some of it in a past cycle it will continue to show that usage until it's fully used up. You must have gone over your plan's included data at some point in the past.

Re: My data plan prioritized my bonus data before my own plan data

Gidoza — Fri, 10 Oct 2025 13:10:47 GMT

Oh, so EVERY MONTH will start with a 1.2 GB usage for me as it were?

Re: My data plan prioritized my bonus data before my own plan data

slusagm — Fri, 10 Oct 2025 13:25:19 GMT

if you don't click Usage breakdown and just look at the Usage Odometer, then yes, it will show 1.2GB on day 1 of the cycle, but the total data would also be 24GB rather than your monthly data 20GB, ie, 1.2/24 GB

just remember to click Usage Breakdown to see the actual usage without the bonus addon

Re: My data plan prioritized my bonus data before my own plan data

Gidoza — Sat, 11 Oct 2025 01:18:34 GMT

Thank you - it all makes sense now!