topic Re: Port in Get Support

Port

Britloow — Sat, 11 Oct 2025 03:46:39 GMT

I am trying to transfer my number to Koodo but keep getting a error message with the IMEI number

edited by computergeek541: changed category label as this discussion isn't related to Community

Re: Port

slusagm — Fri, 10 Oct 2025 23:23:24 GMT

You don't out IMEI (although it is there but it causes lots of errors). Instead, put PM account number. Get the account number by login My Account -> Profile page

Re: Port

Britloow — Sat, 11 Oct 2025 00:07:46 GMT

I have tried this

it says please enter correct account number

Re: Port

hTideGnow — Sat, 11 Oct 2025 00:23:51 GMT

hi @Britloow

I would activate a line with a temporary number first, then go to Koodo My Account and try porting again. If there is issue, call Koodo and provide them the proper account number on the phone.

Re: Port

NDesai — Sat, 11 Oct 2025 00:38:26 GMT

@Britloow Don't use IMEI number when transferring your phone number to another carrier. Use your phone number and account number which is displayed in your Public Mobile account.