topic Call Forward Won't Deactivate in Get Support

Call Forward Won't Deactivate

dbi987 — Sat, 11 Oct 2025 03:49:13 GMT

I turned on call forwarding temporarily to a secondary number. Now it won't deactivate.

I have tried all the short codes (##002# etc.) and the message says that call forwarding has been successfully deactivated.
I have looked at my iOS settings, which show that call forwarding is off.
I have turned call forwarding on, then off again

All to no avail. My calls still go to my secondary number.

Is this something that needs to be fixed on the network end? Perhaps they can toggle on and off my call forwarding?

edited by computergeek541: changed category labels as this discussion isn't related to Community

Meow — Fri, 10 Oct 2025 22:43:53 GMT

Did you try to go through PM settings?

slusagm — Fri, 10 Oct 2025 22:44:58 GMT

To reset all call forwarding on Public Mobile, dial ##004#

dbi987 — Sat, 11 Oct 2025 00:11:08 GMT

I received the attached error.

dbi987 — Sat, 11 Oct 2025 00:11:44 GMT

Which settings are you referring to? Call forwarding comes with our plans so I don’t see it as an add on that I can remove and re-add.

hTideGnow — Sat, 11 Oct 2025 00:18:18 GMT

I don't think ##002# is the right one

should be #004# for disabling all. If that does not work, try dialing them individually: #61#, #62#, and #67#

slusagm — Sat, 11 Oct 2025 00:23:50 GMT

ask PM to help to clear all the forwarding. They cannot help to enable forward, but they can help to cancel forwarding. Since there is problem to open preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage