topic service in Get Support

service

48judy — Fri, 10 Oct 2025 21:19:57 GMT

need a service ticket

Re: service

slusagm — Fri, 10 Oct 2025 21:30:22 GMT

Just need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: service

hairbag1 — Fri, 10 Oct 2025 21:38:41 GMT

@48judy

@48judy wrote:
need a service ticket

While you wait for Customer Support, you could let us know what the problem is as we can usually help before they do. Give us a try.

Re: service

48judy — Sun, 12 Oct 2025 15:49:28 GMT

Yes, I could use your help. Both my wife and I have PM plans, both paused. I want to renew my plan but only Judy's plan comes up on both of our phones. How do I access my account to renew my plan?

Re: service

hairbag1 — Sun, 12 Oct 2025 15:58:40 GMT

@48judy

you must download the app to your cell, then you should be able to log in to your account. Alternatively, you can use laptop but clear cache files and use incognito mode, then log in to your account.

If you have a valid payment card on file, you can dial 611 to hear current plan status and also pay to Resume service, but you need to know your Public Mobile pin number.

Re: service

Dunkman — Sun, 12 Oct 2025 16:08:36 GMT

@48judy wrote:
Yes, I could use your help. Both my wife and I have PM plans, both paused. I want to renew my plan but only Judy's plan comes up on both of our phones. How do I access my account to renew my plan?

@48judy

Do both accounts have its own separate email address? With PM, each phone number/account needs its own email address.

If you have a credit card on file and know your PIN number, you can dial 611 on your phone and load up funds equivalent to your plan cost and that should reactivate your plan.