topic Re: Cannot use cell data in Get Support

Cannot use cell data

Jc521 — Fri, 10 Oct 2025 19:21:51 GMT

I signed up for 1 GB data subscription on Oct 1st. I been unable to use cell data since then. Calls and text ok. When i look at current subscription it does not say 1GB of data. How can i get this resolved?

Re: Cannot use cell data

hTideGnow — Fri, 10 Oct 2025 19:24:49 GMT

hi @Jc521

what phone do you have?

after changing carrier, it is always better to try Reset network settings on the phone

please reboot the phone first, then Reset network settings and test again

Re: Cannot use cell data

Jc521 — Fri, 10 Oct 2025 19:48:15 GMT

I have an Iphone SE.

i have rebooted the phone and reset the network. Same problem as before.

Re: Cannot use cell data

hairbag1 — Fri, 10 Oct 2025 20:10:02 GMT

@Jc521

How much is your regular plan cost...I can't find any current plan with 1 GB data.

Re: Cannot use cell data

Jc521 — Fri, 10 Oct 2025 20:17:31 GMT

It was $20/mo for 1GB data back on Oct. 1st.

Re: Cannot use cell data

Jc521 — Fri, 10 Oct 2025 20:23:18 GMT

How do i open a ticket or chat with Agent.

Not successful so far.