topic Re: Setting up new iPhone 16 in Get Support

Setting up new iPhone 16

Grandpa2Seven — Fri, 10 Oct 2025 18:38:17 GMT

Hi. I am trying to set up my new IPhone 16 from my iPhone 6s and need a Public Mobile code to do it. Can you please send one to me?

Re: Setting up new iPhone 16

softech — Fri, 10 Oct 2025 17:24:29 GMT

@Grandpa2Seven

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email. You can also choose Send Voice Message can call yourself from your phone or another phone to get the code via voicemail.

if you cannot get the code, ask PM CS agent to help. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Setting up new iPhone 16

Grinch — Fri, 10 Oct 2025 17:30:18 GMT

You should be able to set up new iPhone when it’s aside your old one. It’s pretty much automatic.
Do you have a physical SIM or an eSIM?

Why do you need a code?

Re: Setting up new iPhone 16

Grandpa2Seven — Fri, 10 Oct 2025 18:53:47 GMT

It is saying the iPhone 6s sim is not compatible with the iPhone 16

Re: Setting up new iPhone 16

hTideGnow — Fri, 10 Oct 2025 19:03:12 GMT

hi @Grandpa2Seven

iPhone 6s use nano sim, so, it is compatible and you just need to move it to the new phone

if you have trouble with it, check with local Apple store and they can help