topic Re: System upgrade: re-add current payment method in Get Support

System upgrade: re-add current payment method

Oilvia — Fri, 10 Oct 2025 13:59:26 GMT

Anyone else got this message? I found it strange...

PUBLIC: [Action Required] We are upgrading our systems. To continue your subscription, you'll need to re-add your current payment method or add a new one by October 26, 2025 in your account. To access your account, use the link below, log into the Public Mobile app, or log in the way you normally would. Thanks for your understanding and for being a Public Mobile customer.
myaccount.publicmobile.ca

Re: System upgrade: re-add current payment method

Dunkman — Fri, 10 Oct 2025 14:16:50 GMT

@Oilvia

Was this a text from PM? email?

Personally, I have not received.

Let me check with PM staff on the oracle side before you do anything. I will try to update the post once I get a response.

Re: System upgrade: re-add current payment method

Oilvia — Fri, 10 Oct 2025 14:30:12 GMT

From 611, on September 25th 2025. Originally the message was ignored, but the subscription renewed today and auto-payment was not performed with the card on file (valid card, not expired, haven't changed anything).

Re: System upgrade: re-add current payment method

Dunkman — Fri, 10 Oct 2025 15:23:51 GMT

@Oilvia

Sorry for delay. Thought that you just got the text today. Several erroneous PM texts recently.

If your service is not working, then you will need to login into your account. You could try to manually load up funds, but if that does not work, then re-enter the credit card information. Then need to manually load up funds equivalent to your plan cost. That should restart your plan.