topic Re: Porting Out Issues in Get Support

Re: Porting Out Issues

Jenny-Xinyi — Thu, 09 Oct 2025 21:44:41 GMT

I am in the process of porting out of PM, it's been more than 24 hours, and I still have not received the "transfer authorization message" yet. Any idea? Wondering why it takes so long?

Re: Porting Out Issues

slusagm — Thu, 09 Oct 2025 22:09:46 GMT

Your account is active and able to receive text?

Ask PM why it takes long, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Porting Out Issues

Jenny-Xinyi — Thu, 09 Oct 2025 22:19:14 GMT

Yes, my account is active and I can receive text message, but so far, I still have not got any message from Public mobile.

Re: Porting Out Issues

Jenny-Xinyi — Thu, 09 Oct 2025 22:29:46 GMT

Thank you so much, I just sent a private message to CS_Agent. Hope the best.