topic Re: Trouble calling in Get Support

Trouble calling

Loridawn — Thu, 09 Oct 2025 19:25:09 GMT

I cannot make calls to certain people. Says call cannot be completed as dialed @ link to members

Re: Trouble calling

hTideGnow — Thu, 09 Oct 2025 19:45:20 GMT

hi @Loridawn why you cannot make calls? did it say you only have 10 mins left or no more minutes?

try reboot phone, reset network settings and try dialing the number yourself with a 1 in front of the 10 digita

Re: Trouble calling

BKNS27 — Thu, 09 Oct 2025 21:29:58 GMT

@Loridawn

What is the make and model of your phone. It might require VoLTE settings on your phone settings to make calls.

Enter the IMEI to check if your phone is VoLTE compatible on bottom of link.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: Trouble calling

Loridawn — Sat, 25 Oct 2025 04:43:40 GMT

I tried all that and still can’t make a call to certain people. Saying your call cannot be completed as dialed. This is getting frustrating. Paying for service and can’t call certain people