Deducted twice

Rhainne — Thu, 09 Oct 2025 18:39:44 GMT

Hi, how can I refund? Because I saw my transactions and there is two charges in my account. Pls check. Thanks

Re: Deducted twice

slusagm — Thu, 09 Oct 2025 18:43:20 GMT

where you see the "two charges"? if you see it on My Account's Payment history, then it is just one charge. One line is to add the credit to the account, which is the actual charge. The 2nd line is how PM uses the credit to renew, which is not a charge

but if you see 2 charges on credit card, confirm if one of them just a pending charge. If just pending, it will be dropped off in a day or two

but if both are real charges, then ask PM to help by messaging here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Deducted twice in Get Support

Deducted twice

Re: Deducted twice