topic Re: Erroneous Text Message from Public Mobile in Get Support

Erroneous Text Message from Public Mobile

Bev16 — Thu, 09 Oct 2025 12:02:14 GMT

Folks

Received a text message this morning (Oct 9/25) to (###) ###_#### from 611 Public Mobile stating that I had used up 95% of the data allowance on my account and providing a link to check my account.

According to my account records which I checked online, I have used up a very tiny fraction of the 10 gig allowance.

Not sure if the text message was sent by Public Mobile in error or if it could be a text which is not from Public Mobile.

Appreciate any help you can give to clear that up...

Norman / Beverley

Re: Erroneous Text Message from Public Mobile

softech — Thu, 09 Oct 2025 12:03:15 GMT

@Bev16

check My Account using Incognito mode again. If it still show you are using just a little bit and not 95% yet, you don't have to worry. Look like PM sent those text out by mistake

Re: Erroneous Text Message from Public Mobile

Adam_1 — Thu, 09 Oct 2025 12:54:48 GMT

I got the same message from the same 611 public mobile number this morning (Oct 9/25). When I checked my account I had only used 0.1 gig out of 50. I think it must be a mistake since I never received any %75 warning which public mobile should have sent out first.

Re: Erroneous Text Message from Public Mobile

Bhavvyyy — Thu, 09 Oct 2025 12:57:21 GMT

Also got this text. Glad I wasn't alone haha. Definitely seems like a mistake!

Re: Erroneous Text Message from Public Mobile

WinnieLacesso — Thu, 09 Oct 2025 17:16:37 GMT

I got txt msg fr 611 saying "you have 10 minutes left in your plan" & like others above, wonder what it means?!?! Took about 30min to try to submit customer support ticket. WHAT A PAIN!!

Re: Erroneous Text Message from Public Mobile

EdEd — Fri, 10 Oct 2025 05:46:58 GMT

I got the same message

Re: Erroneous Text Message from Public Mobile

Barefoot — Fri, 10 Oct 2025 12:46:37 GMT

I received the same message. But when I checked my rewards it said my subscription was suspended. I have 90 days or my phone number will be lost.

Re: Erroneous Text Message from Public Mobile

Uberkhy — Sun, 12 Oct 2025 17:15:23 GMT

Just got this error this morning Oct 12th 2025. My payment cycle rolls over today too so maybe there's some sort of error going on to do with cycle's and getting these false positive messages.