topic Re: Can't sign in in Get Support

Can't sign in

MikeM3 — Thu, 09 Oct 2025 16:11:38 GMT

When I sign in it's sends a code to a nother numder then mine and it won't let me in my account

slusagm — Thu, 09 Oct 2025 16:28:41 GMT

Ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Yummy — Thu, 09 Oct 2025 16:33:58 GMT

Change receiving a code to email and then see what is in your accouont.

MikeM3 — Fri, 17 Oct 2025 13:27:18 GMT

I don't get the bottom part when I try this just the top part

hTideGnow — Fri, 17 Oct 2025 14:03:20 GMT

yes, you need to login at least once receiving 2FA code via SMS before you will see the email and voice message option.

have yo opened a ticket with PM support agent yet?