topic Re: System can not process my payment. My credit card remain the same without any limit issue. in Get Support

System can not process my payment. My credit card remain the same without any limit issue.

Oliverx — Thu, 09 Oct 2025 15:25:08 GMT

It also says I used 95% of my data.. in the app it shows 0.1 gb

Re: System can not process my payment. My credit card remain the same without any limit issue.

hTideGnow — Thu, 09 Oct 2025 15:27:44 GMT

the 95% text could be sent wrong, could be a system glitch. Login My Account and if you have enough data, ignore it

For payment, PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: System can not process my payment. My credit card remain the same without any limit issue.

Oliverx — Thu, 09 Oct 2025 15:49:38 GMT

Thanks a lot! Chatted with an agent, confirmed it was wrong msg. Good day!