topic Re: Surplus charge in Get Support

Surplus charge

Puces2 — Thu, 09 Oct 2025 18:57:32 GMT

While on a trip, I received a message that my gigs were getting low. I requested 1 extra gig for the month, however I was charged for 3!

Can I get reimbursement for the other 2. Therefore I want to pay $15, not the extra $30)

Re: Surplus charge

hTideGnow — Thu, 09 Oct 2025 14:55:06 GMT

hi @Puces2

of course you can. PM support agent can help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Surplus charge

Puces2 — Fri, 17 Oct 2025 18:47:56 GMT

I did get service and everything is good now. Thank you for following up.

Re: Surplus charge

dabr — Fri, 17 Oct 2025 18:52:58 GMT

@Puces2 You might want to take a look in your rewards page as the data/minutes is much cheaper to purchase for roaming or domestic use if you have enough rewards points available to use up. Currently there is an option to get 5GB/5 points redemption for 30 days usage.