topic Re: [Urgent]Data is not working in Get Support

[Urgent]Data is not working

Vic77 — Thu, 09 Oct 2025 14:17:56 GMT

Hi I was out of country for one month and just came back putting my SIM card back on. However, my mobile data isn’t working, even though calls and texts are fine and I have data on my plan. My cell phone is IPhone 14 and had no issue with data one month ago.
I’ve already tried:
Resetting network settings
Re-inserting the SIM
Restarting the phone
Updating carrier settings
Editing the APN (it keeps switching back to isp.mb.com instead of sp.mb.com
Nothing has worked. Please check my account and SIM provisioning — I’m paying for data I can’t use and need this resolved.

Re: [Urgent]Data is not working

Dunkman — Thu, 09 Oct 2025 14:21:44 GMT

@Vic77

Do you have a travel eSIM still installed? If so, delete the eSIM.

There have been reported issues with data earlier this week, but supposedly it was fixed.

I will try to escalate your post to CSA_PM and hopefully, should respond within 30 minutes

Re: [Urgent]Data is not working

CSA_PM — Thu, 09 Oct 2025 14:29:29 GMT

Hello @ Vic77,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage