topic Re: eSIM transfer in Get Support

eSIM transfer

Aizha — Tue, 12 Aug 2025 02:57:58 GMT

Hello. I bought a new device and want to transfer my eSIM to it while keeping my phone number. I know that eSIM transfer is not supported yet, but I can’t buy the new esim on the app as recommended by agents. It doesn’t show option to buy eSIM at all. How to solve this?

Re: eSIM transfer

slusagm — Mon, 11 Aug 2025 17:58:34 GMT

What phone is that? Try uninstall PM app and reinstall

If that still not give you an eSIM option, ask PM to check

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM transfer

BKNS27 — Mon, 11 Aug 2025 21:40:02 GMT

@Aizha

What is the make and model of your new phone?

Re: eSIM transfer

Aizha — Wed, 13 Aug 2025 03:46:10 GMT

iPhone 16. Now the option to buy a new eSIM for $5 shows up. But my only concern is will I be able to keep my old phone number with the new eSIM?

Re: eSIM transfer

BKNS27 — Wed, 13 Aug 2025 05:53:13 GMT

@Aizha

Once you download the PM app and login to your account then purchase a new eSIM (free if you have eSIM in your old phone). The system will transfer your account to the new eSIM including your number.

Re: eSIM transfer

6136068470 — Thu, 09 Oct 2025 13:36:59 GMT

Please let me know where I can download the PM app

Re: eSIM transfer

BKNS27 — Thu, 09 Oct 2025 16:52:21 GMT

@6136068470

Depending if you have an android or iPhone. Go to Google Play Store or Apple App Store.