topic Re: Why am I getting this message in Get Support

Why am I getting this message

Christiemarino — Thu, 09 Oct 2025 07:59:03 GMT

my payments are all up to date. There is no reason for this. Please help

Re: Why am I getting this message

BKNS27 — Thu, 09 Oct 2025 08:41:47 GMT

@Christiemarino

It seems that several members got this message too. It seems to be a glitch in the system.

Best to login to check if your account is active and not suspended or call 1-855-4PUBLIC on the status of your account.

Also check to see if your CC hasn’t expired on file.

Re: Why am I getting this message

Christiemarino — Thu, 09 Oct 2025 12:30:43 GMT

Hi No cc hasn’t expired payment went through this morning. I have called the number provided but states my services has been suspended to make a payment. 🤷🏻‍♀️🤦🏽‍♀️

Re: Why am I getting this message

ORNGNBLK — Thu, 09 Oct 2025 13:00:58 GMT

I got this message as well (every month for 4 months) on my actual renewal day. It’s seems to be a system place holder to show a payment is upcoming. As long as your services are working you’re in good shape. The alert will disappear when your auto-payment goes through. Nothing for you to worry about. Hope this helps