topic Re: eSIM - No Network in Get Support

eSIM - No Network

Yomcy — Thu, 09 Oct 2025 11:41:13 GMT

Hi people,

@everyone

I recently changed from iPhone 13 Pro to the. iPhone 17 pro max and I realize the only way I can use the new phone is getting an eSIM. I went to my account, followed the instruction to purchase an eSIM with the understanding that it would be activated immediately but instead my phone network disappeared and on SOS.

I went through the process again after some time, getting charged twice for the eSIM and still no network on my phone but SOS.

I am trying to raise a ticket to talk with a customer representative agent about the issue. This is my first time here, as I was directed on the app. I don’t know how their customer support works and I am in dire need to get this fixed.

Also why would I get charged twice for an eSIM and still no network on my phone.

Any help and assistance would really be appreciated.

Re: eSIM - No Network

Sansan — Thu, 09 Oct 2025 11:11:33 GMT

Hi,

There has been a lot of issues lately. Please reach out directly to discuss both via the link below. I anticipate that they will be busy..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You check for the reply below.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM - No Network

Yomcy — Thu, 09 Oct 2025 11:23:31 GMT

Thank you Sansan for your timely response. I really appreciate it.