topic Re: Refund for previous eSIM and purchase of new Esim in Get Support

Refund for previous eSIM and purchase of new Esim

H3R0 — Thu, 09 Oct 2025 00:41:40 GMT

I purchased an esim and unfortunately had to move back to my old phone so the eSIM was no longer valid. I was under the impression that because I’ve already purchased a sim, there would be a 5 dollar credit on my account in order to get a replacement one and load that onto my old phone. I was charged $5 again and would like to receive a refund for that purchase. I have also received my new phone and would like to transfer over my sim but don’t wanna pay an ADDITIONAL $5 to load it up on this new phone. Is there a simpler way to transfer it as opposed to consistently asking for refund?

Re: Refund for previous eSIM and purchase of new Esim

hTideGnow — Thu, 09 Oct 2025 00:43:03 GMT

hi @H3R0

PM support agent should be able to provide refund, but check with them.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund for previous eSIM and purchase of new Esim

slusagm — Thu, 09 Oct 2025 00:44:22 GMT

if you have paid $5 eSIM once, subsequent one should be free as long as it is reasonable. Ask PM.

message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund for previous eSIM and purchase of new Esim

H3R0 — Thu, 09 Oct 2025 00:50:30 GMT

Is there a specific way I’m supposed to order a new eSIM? Currently I’m going into

account > purchase SIM card > continue with eSIM ($5)

and that’s where it’s telling me I will be charged $5.

Re: Refund for previous eSIM and purchase of new Esim

slusagm — Thu, 09 Oct 2025 00:51:41 GMT

that is the right way and only way

the system sometimes would still ask for $5, pay first and ask for PM to reimburse after

Re: Refund for previous eSIM and purchase of new Esim

hTideGnow — Thu, 09 Oct 2025 00:53:10 GMT

hi @H3R0

you order the new eSIM at the right place. The system supposed to make it $0, but sometimes you didn't meet some condition and hence it will still charge you $5. However, PM support agent usually can credit you back at their discretion.

Re: Refund for previous eSIM and purchase of new Esim

H3R0 — Thu, 09 Oct 2025 00:56:16 GMT

Awesome! I appreciate it! I just submitted a refund request so hopefully it works and I can get an eSIM without having to pay $18 for 3 separate Sims!

Enjoy your thanksgiving guys! Truly appreciate the help 🙂