topic Re: error message in Get Support

error message

munchvox — Wed, 08 Oct 2025 23:25:34 GMT

i am trying to reach someone, but when i dial the number i get a 5ut1 error no incoming calls

Re: error message

Handy1 — Wed, 08 Oct 2025 23:35:37 GMT

@munchvox Try putting a 1 in-front of the 10 digit contact and try again if all else fails you can ask support to investigate

send a private message To CS_Agent

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Re: error message

munchvox — Wed, 08 Oct 2025 23:52:40 GMT

my uncle is visiting in the states.. the acutal phone number is a candian number so if i put a 1 in front i get the message this is not a long distance call do not use 1

Re: error message

slusagm — Thu, 09 Oct 2025 00:00:36 GMT

Usually a phone reboot would clear up. If not, try calling with 1 in front of the number and try calling without a 1 , one of the two ways should work

Re: error message

munchvox — Thu, 09 Oct 2025 00:03:10 GMT

my uncle is visiting in the states.. the acutal phone number is a candian number so if i put a 1 in front i get the message this is not a long distance call do not use 1

Re: error message

slusagm — Thu, 09 Oct 2025 00:07:21 GMT

You can call Canadian number with a 1 too.

But ask PM to re-provision the account to resolve the issue

message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: error message

munchvox — Thu, 09 Oct 2025 00:09:51 GMT

PM? do you mean customer service? and what does re-provision mean

Re: error message

slusagm — Thu, 09 Oct 2025 00:14:36 GMT

PM is Public Mobile

They can re-provision the account , pretty much like refresh the account, to clear things up

Re: error message

munchvox — Thu, 09 Oct 2025 00:15:57 GMT

thanks