topic Port number went wrong in Get Support

Port number went wrong

Victor23 — Wed, 08 Oct 2025 23:06:01 GMT

Hello, I just help my friend with this situation

My friend activated account on October 1st and transfer her old number to public, she received the message from old account and replied with Y, everything went fine but now that number is seem off cause we make a call its went direct to voice mail, what can she do now? Her account number is 1000000xxxxxxxxxxx thank you

Edit by Dunkman: removed personal information

Re: Port number went wrong

hairbag1 — Wed, 08 Oct 2025 22:37:37 GMT

@Victor23

did she reply YES within the 90 minutes...not just Y.

Did she remove old sim and install new Public Mobile sim ?

Re: Port number went wrong

Victor23 — Wed, 08 Oct 2025 22:41:12 GMT

She reply Y right away and old sim still in the phone because she activated Esim on public mobile and the number she port its from rogers company

Re: Port number went wrong

Dunkman — Wed, 08 Oct 2025 23:05:19 GMT

@Victor23

Try to remove the old Roger's SIM card from phone. Then make PM eSIM the primary SIM card.

Might need to reboot aftewards.

Re: Port number went wrong

Victor23 — Wed, 08 Oct 2025 23:07:13 GMT

As it now appeared in the account is total different phone number, and old Sim did remove couple days ago

Re: Port number went wrong

Dunkman — Wed, 08 Oct 2025 23:11:50 GMT

@Victor23

Likely a porting issues. I will private message you the Telus team porting phone number. They can check if your porting was successful. Check your private message inbox.

Re: Port number went wrong

Victor23 — Wed, 08 Oct 2025 23:19:12 GMT

Ok I'll wait for you thank you

Re: Port number went wrong

Victor23 — Thu, 09 Oct 2025 18:02:29 GMT

Just wondering if they respond yet thank you