topic Re: Account number not findable? in Get Support

Account number not findable?

Nig1 — Wed, 08 Oct 2025 21:56:54 GMT

I am looking for my account number but when I sign in with the email address associated to my phone number it says "lets complete your activation". I went to the support agent and she said she cannot find the account number. She also refuses to look it up by the phone number even though I gave all my personal verification details.

Does anyone have any idea on how to fix this? Its clearly a system problem. It is an active line and I was just billed for it a few days ago.

Re: Account number not findable?

softech — Wed, 08 Oct 2025 22:00:27 GMT

@Nig1

The error just indicates the EverSafe login system was unable to find your My Account from your email login. Easy fix for PM and you just need to engage them by direct message

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Account number not findable?

Nig1 — Wed, 08 Oct 2025 22:07:00 GMT

unfortunately that doesnt work. Even when I try to use my active public mobile phone number, it doesn't recognize it. Very strange situation. Have you seen this before?

Re: Account number not findable?

CSA_PM — Wed, 08 Oct 2025 22:38:28 GMT

Hello, and thank you for the escalation. The customer is currently being assisted by another agent who will provide the necessary support. Please let us know if any further action is required.