topic Re: Slow data? in Get Support

Slow data?

Davidbukay — Thu, 09 Oct 2025 11:08:37 GMT

Hi, I have really slow internet data

Re: Slow data?

hTideGnow — Wed, 08 Oct 2025 21:04:45 GMT

hi @Davidbukay

new subscriber or existing one?

first, reboot phone and Reset network settings

Re: Slow data?

Davidbukay — Wed, 08 Oct 2025 21:18:37 GMT

Still really really slow

Re: Slow data?

hTideGnow — Wed, 08 Oct 2025 21:22:40 GMT

hi @Davidbukay

i don't have the answer yet

new subscriber or existing one?

and one more:

what phone do you have?

Re: Slow data?

Davidbukay — Wed, 08 Oct 2025 21:25:25 GMT

2nd month at public mobile. Tried reset phone and network settings. iPhone 16 pro

Re: Slow data?

Davidbukay — Wed, 08 Oct 2025 21:26:33 GMT

I thought 5g and LTE was faster than loading google for 1 minute

Re: Slow data?

Davidbukay — Wed, 08 Oct 2025 21:42:27 GMT

This is really frustrating. 5g network but took 7 minutes to be able to load public mobile website to write this. And more than 5 minutes for gmail app to load/refresh my emails…

Re: Slow data?

hTideGnow — Wed, 08 Oct 2025 21:46:56 GMT

HI@Davidbukay

In fact for regular use, 4G or LTE is as good as 5G, although there is a speed difference, it could be insignificant for daily use. Try changing the network mode to 4G or LTE first and see if it is better

if it does not work any better, try 5G ON

and, any chance you are in Edmonton area? There is a wireless degradation alert there today

Re: Slow data?

Davidbukay — Wed, 08 Oct 2025 21:51:12 GMT

I already tried switch networks I am Gatineau/ottawa. I swear it slows down so much it takes like 5 minutes to load a page or app. And then it also says in safari that iPhone does not have a connection

Re: Slow data?

hTideGnow — Wed, 08 Oct 2025 21:51:44 GMT

hi @Davidbukay

Ottawa area has some wireless issue yesterday

But ask PM support agent to refresh the account and check if it helps, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Slow data?

Davidbukay — Sun, 12 Oct 2025 22:58:50 GMT

The agent refreshed my network told me to reset iPhone network settings. It’s way better but still kinda slow but lots better faster than before EDIT: It actually didn’t help. I get slown down internet data randomly that lasts for hours. Then like 20 minutes fast data speeds.