topic Re: Used Data ? in Get Support

Used Data ?

cancon — Wed, 08 Oct 2025 20:02:56 GMT

Received a text message identifying as: "Public Mobile here. You have used 98% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options."

I checked my account and do not appear to be any where near my data limit. What is going on?

Re: Used Data ?

hTideGnow — Wed, 08 Oct 2025 20:05:19 GMT

hi @cancon

best way to check is to call *611 and confirm your usage

if you have any concern, check with PM support agent, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Used Data ?

Dunkman — Wed, 08 Oct 2025 21:41:10 GMT

@cancon

Several reports last 24 hours with similar text message. Likely sent in error.

With some customers, their plans renewed overnight and then they got this message. I would just ignore for now.

Re: Used Data ?

EdEd — Fri, 10 Oct 2025 05:48:15 GMT

Got the same message for my 2 accounts