topic Re: Double charged for same month in Get Support

Double charged for same month

Kda91 — Wed, 08 Oct 2025 20:44:58 GMT

I’ve been charged for a service where I paid and services were suspended. I paid again and the services resumed. I am requesting a refund. Thank you,

slusagm — Wed, 08 Oct 2025 20:47:11 GMT

you saw 2 payments on My Account? ask PM to check

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow — Wed, 08 Oct 2025 20:47:59 GMT

if you paid extra, you should see it showing as a credit as Available Funds on My Account. You can leave it there for next renewal.

PM usually do not provide refund, but since you got paid twice for a different reason, they might be willing to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage