topic Re: Activation problem in Get Support

Activation problem

HeatherLawson — Sun, 05 Oct 2025 03:06:26 GMT

Trying to set up my daughter’s phone. It has been a few days and she still cannot receive phone calls and cannot send picture messages.
we submitted a ticket but no response from Public Mobile. We have cleared cache, turned phone off and on but still no use.

Re: Activation problem

softech — Sun, 05 Oct 2025 03:39:24 GMT

@HeatherLawson

Text could be a different issue

But Can she make outgoing calls? Data works?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Activation problem

CSA_PM — Wed, 08 Oct 2025 18:51:42 GMT

Hello @ HeatherLawson,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage