New phone

Allyeyben — Thu, 09 Oct 2025 11:31:02 GMT

I just recently bought a new phone and tried to switch the service from the previous phone to the new phone and it says transfer unavailable. is it possible to transfer from my previous eSIM to my new phone?
and now if I try to use my old phone, the data is not working
when trying earlier, it says carrier requires you to contact them to set up eSIM.
is there a best way to contact Public Mobile? like phone number?

Re: New phone

softech — Wed, 08 Oct 2025 14:53:10 GMT

@Allyeyben

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
* The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
* The eSIM must have been purchased at least 15 days prior to the new request.

topic Re: New phone in Get Support

New phone

Re: New phone