topic Re: plan is not working in Get Support

plan is not working

Golnar_A — Tue, 07 Oct 2025 05:54:12 GMT

I recently purchased a plan form public mobile. however, people from other provider like Fido cant call me or I cant call them. some times working but seems unreliable. could you help to fix the issue.

Re: plan is not working

BKNS27 — Tue, 07 Oct 2025 08:32:33 GMT

@Golnar_A

Reboot your phone by powering off then back on.

If that didn’t work then contact a CS_Agent by clicking on the the Chat icon then type in Submit a Ticket and Contact or dm an agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: plan is not working

hTideGnow — Tue, 07 Oct 2025 12:58:08 GMT

hi @Golnar_A

what phone do you have? Not sure if your phone is fully compatible with PM network

But you can try to reboot the phone and Reset network settings first

Also, check if your phone is on PM's VoLTE whitelist, if not, that couple really affect your voice calls
https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: plan is not working

Golnar_A — Wed, 08 Oct 2025 05:13:12 GMT

I am currently using an iPhone 16, which is compatible with 5G networks, I always turned it one and off and tried so many different ways. I’ve tested my SIM card in two different iPhones, and the same issue persists: Fido customers are unable to call my number. Additionally, while I can occasionally place calls to Fido numbers, the connection often fails to complete.
This suggests a likely issue with the SIM card itself. I kindly request that you replace the SIM card to resolve this matter. If a replacement is not possible, I will need to cancel my service and transfer to another carrier.
Please advise on the next steps. I don't want to use ESim card.