topic Re: Change from ESim to regualr SIM Card in Get Support

Change from ESim to regualr SIM Card

MingT — Wed, 08 Oct 2025 04:06:19 GMT

ESIM not working. I want to change to a SIM plan. Purchased a SIM on amazon.

Re: Change from ESim to regualr SIM Card

softech — Wed, 08 Oct 2025 02:10:35 GMT

you can simply login My Account and to to Profile page to update the sim card number. (Click the pencil to the right of the sim card number to update)

(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)

Or if you cannot get the 2FA code to login: Private message CS Agent and they can help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Change from ESim to regualr SIM Card

umnikke8 — Wed, 08 Oct 2025 02:10:32 GMT

When you get your SIM card, I believe you just login to your account and update the SIM number.

Re: Change from ESim to regualr SIM Card

MingT — Wed, 08 Oct 2025 02:21:29 GMT

I changed the SIM number. How do i set my plan now? I dont want to get double charged from keep switching the plans. Some reason its not showing the plan i originally subscribed for.

Re: Change from ESim to regualr SIM Card

MingT — Wed, 08 Oct 2025 02:25:10 GMT

the app keeps telling that ESIM is not installed.

Re: Change from ESim to regualr SIM Card

softech — Wed, 08 Oct 2025 02:27:06 GMT

@MingT

You don't need to set a new plan again.

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Change from ESim to regualr SIM Card

MingT — Wed, 08 Oct 2025 02:30:48 GMT

When I initially made the switch to Public the app prompted me that my phone was ESIM compatible. It didnt work, and i already accepted to disconnect with my old provider. I don't have any cell connection and have been trying to get the Public SIM I ordered on Amazon working. I need to get connected ASAP. The app isnt helpful and I want to get the plan i originally signed up for.

Re: Change from ESim to regualr SIM Card

CSA_PM — Wed, 08 Oct 2025 11:57:06 GMT

Thank you for the escalation! The customer is in contact with an agent.