topic Re: PROBLEM NEED HELP in Get Support

PROBLEM NEED HELP

IrynaChuiko — Wed, 08 Oct 2025 02:02:30 GMT

Hello, I paid for a 20 gigabyte plan for $34, but $38 (tax) was deducted, and my subscription has not been activated. What is going on? I'm looking at my account right now and my $50 plan is gone, but there's $34 in my account (wallet deposit). What's going on with your service?

Re: PROBLEM NEED HELP

Rastin — Wed, 08 Oct 2025 02:12:06 GMT

Could be a cashe issue. Try clearing your cache or use a different browser or private mode on your browser.

Re: PROBLEM NEED HELP

softech — Wed, 08 Oct 2025 02:13:02 GMT

@IrynaChuiko

Is the sim showing connected to the network. Try Reboot phone and Reset Network Settings

If you still unable to get it working, ask PM CS agent to re-provision the sim. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: PROBLEM NEED HELP

IrynaChuiko — Wed, 08 Oct 2025 02:14:57 GMT

NO, I signed up for the 20 gigabyte plan (I bought the $34 tariff). But my account shows a subscription of 50, a deposit of 34, and I have to pay an additional $16 to activate the tariff.

Re: PROBLEM NEED HELP

softech — Wed, 08 Oct 2025 02:17:59 GMT

@IrynaChuiko

Is this a new subscription or just a plan change?

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: PROBLEM NEED HELP

IrynaChuiko — Wed, 08 Oct 2025 02:18:32 GMT

Thank you. I was looking for this contact for direct communication.

Re: PROBLEM NEED HELP

Rastin — Wed, 08 Oct 2025 02:20:31 GMT

Sounds like your going to need help from PM then .try the orange text bubble and open a ticket or use the link below. Being that it's after 10 est they will not responded till tomorrow.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PROBLEM NEED HELP

CSA_PM — Wed, 08 Oct 2025 11:55:29 GMT

Thank you for the escalation! The customer is in contact with an agent.

Re: PROBLEM NEED HELP

IrynaChuiko — Thu, 09 Oct 2025 01:59:28 GMT

The problem hasn't been solved????? What should I do? I need communication, but the money is frozen. Please resolve this issue.