topic Re: Constantly dropping data connectivity or really slow in Get Support

Constantly dropping data connectivity or really slow

sjcwatterson — Wed, 08 Oct 2025 01:54:53 GMT

For several months I have been having nothing but issues with my phone's data connectivity. Calls seem to be fine (if I stick to LTE) but data in either LTE or 5G just at times do not work. I can be sitting with 3 or 4 out of 5 bars and still it won't work. I have a second SIM with Freedom and if I switch to them with equal or lower signal the data works fine. SMS messages seem to come through fine. How do I go about getting my account's data reset, as I have an eSIM and an iPhone 16 Pro Max that I've already tried airplane mode and network reset but still experiencing the issue. I'm tempted to change carriers.

Re: Constantly dropping data connectivity or really slow

softech — Wed, 08 Oct 2025 01:57:41 GMT

@sjcwatterson

try Reset network settings on your phone first.

If that does not help, you might want to ask PM CS agent to reprovision the sim/account on the system. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Constantly dropping data connectivity or really slow

sjcwatterson — Wed, 15 Oct 2025 14:46:13 GMT

The CS agent re-provisioning the SIM/account actually helped, thanks. I thought since I moved to Victoria the coverage here for data was just useless, but I guess my account might have been partially to blame. Strange how that would happen.