topic Re: Cant login my account in Get Support

Cant login my account

Mathieu2025 — Tue, 07 Oct 2025 18:58:55 GMT

Having problems logging into my account

its telling me there could be fraud involved

i don’t understand what’s going on please help

Re: Cant login my account

Yummy — Tue, 07 Oct 2025 19:06:05 GMT

In your case I would advise to open a ticket through chatbot and ask agent for assistance.

Re: Cant login my account

CSA_PM — Tue, 07 Oct 2025 19:11:04 GMT

Hello @ Mathieu2025,

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cant login my account

Yummy — Tue, 07 Oct 2025 23:17:55 GMT

@CSA_PM wrote:
Hello @ Mathieu2025,
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Since WHEN direct message to agents is proper way to get support?????

We were told from the day one proper way is to OPEN A TICKET and not to send direct message. Did PM change that policy? I have to know as I always advice customers asking for account assistance to open a ticket through chatbot.

Re: Cant login my account

softech — Wed, 08 Oct 2025 00:10:25 GMT

@Yummy wrote:
Since WHEN direct message to agents is proper way to get support?????
We were told from the day one proper way is to OPEN A TICKET and not to send direct message. Did PM change that policy? I have to know as I always advice customers asking for account assistance to open a ticket through chatbot.

@Yummy

Since yesterday.. due to problem with Ticket submission system

https://productioncommunity.publicmobile.ca/t5/Announcements/NEW-Temporary-Ticket-Submission-Issue/td-p/1374429