topic Re: Contact agent in Get Support

Contact agent

foffe — Sat, 04 Oct 2025 14:17:04 GMT

Hi,

How do I contact an agent to submit a ticket. Thanks

Re: Contact agent

softech — Sat, 04 Oct 2025 14:27:41 GMT

To contact support, please open ticket:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Contact agent

Meow — Sat, 04 Oct 2025 14:28:59 GMT

Use chatbot, type ticket and follow prompts until you get link to a ticket.

Re: Contact agent

CSA_PM — Sat, 04 Oct 2025 15:43:16 GMT

Hello @ foffe

I sent you a private message.

You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM

Re: Contact agent

computergeek541 — Tue, 07 Oct 2025 21:41:30 GMT